Global DevOps Team Lead

Join Our Journey in Transforming Data into Insights At CluedIn, we’re reshaping the future of data management with an Azure-native, graph-based Modern Master Data Management (MDM) platform that simplifies and accelerates how businesses manage their data—making it faster, smarter, and more accessible. Trusted by global industry leaders, our technology enables organisations to unlock the full value of their data and drive meaningful transformation. As Microsoft’s preferred MDM partner and the first solution integrated with Azure OpenAI, we’re setting new standards for innovation in this space. Backed by five-star reviews on Gartner Peer Insights and seamless integration with Microsoft’s data services, CluedIn delivers powerful, scalable solutions built for the enterprise. Our team’s expertise, passion, and bold ideas drive our innovation. Together, we’re reimagining what’s possible in data management. About the Role – Global DevOps Team Lead We are seeking an experienced and hands-on Global DevOps Team Lead to lead the reliability, scalability, and operational excellence of our cloud platform. This is a leadership role for a technical expert who thrives in modern cloud-native environments and enjoys balancing strategic leadership with hands-on technical ownership. You'll lead our devops team while remaining close to the technology, driving infrastructure decisions, improving platform resilience, and shaping how we scale globally. Reporting directly to the CTO, you will own the operational performance of our Azure-based SaaS platform, champion automation and continuous improvement, and ensure our customers receive a world-class service experience. What You'll Be Responsible For Platform Ownership Own the performance, availability, security, and scalability of our global Azure infrastructure Lead the operational strategy for our Kubernetes-based platform Drive platform reliability and ensure we consistently meet or exceed SLA commitments Act as the senior escalation point for complex technical and operational issues Technical Leadership Provide hands-on technical leadership across Azure, Kubernetes, networking, observability, and platform operations Lead major incident management and post-incident reviews Identify and resolve systemic reliability and performance challenges Partner with Engineering to improve deployment processes, resilience, and platform architecture Automation & Continuous Improvement Drive Infrastructure-as-Code, automation, and operational efficiency initiatives Reduce manual operational overhead through tooling and process improvements Establish best practices for monitoring, alerting, capacity planning, and operational readiness Build and maintain robust operational documentation and runbooks Team Leadership Lead, mentor, and develop a high-performing DevOps and Operations team Create a culture of ownership, accountability, continuous learning, and operational excellence Support recruitment, onboarding, and development of future team members Ensure the team remains aligned with evolving platform and business requirements Stakeholder Management Work closely with Product, Engineering, Customer Success, and Leadership teams Provide operational insights, metrics, and recommendations to senior leadership Contribute to technology strategy and long-term infrastructure planning Manage operational budgets and optimise cloud resource utilisation What Success Looks Like Exceptional platform reliability and service availability Consistent achievement of SLA and operational performance targets Fast and effective incident response and resolution Highly automated, scalable operational processes Strong observability and proactive monitoring across the platform A capable, engaged, and continuously developing Operations team Infrastructure that scales seamlessly alongside business growth What We're Looking For Essential Experience Significant experience operating and managing production cloud environments, ideally within Microsoft Azure Deep hands-on experience with Kubernetes in large-scale production environments Proven experience leading DevOps, Platform Engineering, Site Reliability Engineering (SRE), or Infrastructure teams Strong understanding of cloud architecture, networking, security, performance optimisation, and high-availability design Experience implementing Infrastructure-as-Code and automation practices Demonstrated success managing complex incidents and driving operational improvements Strong commercial awareness and experience balancing reliability, performance, and cost optimisation Technical Expertise You will be comfortable acting as the technical authority across: Microsoft Azure Kubernetes Containerisation technologies Infrastructure-as-Code (Terraform, Bicep or similar) CI/CD pipelines Monitoring and observability platforms Cloud networking and security Incident management and operational excellence practices Personal Attributes Strong technical credibility with the ability to lead from the front Naturally proactive with a strong sense of ownership Comfortable making decisions and taking accountability Excellent communicator capable of engaging both technical and non-technical stakeholders Passionate about building resilient systems and high-performing teams Why This Role Matters This is a key leadership position within our technology organisation. We are looking for someone who will not simply manage devops, but who will actively shape the future of our platform, raise technical standards, mentor the team, and play a critical role in our continued growth. Why Join CluedIn Lead the Change – Be at the forefront of the data revolution Microsoft-Backed Innovation – Work with cutting-edge Azure technologies Grow Continuously – Dedicated learning and development opportunities Diverse & Collaborative Team – Innovation thrives in our culture Flexible by Design – Remote-first with flexible working Benefits Eligibility for Stock options £500 home office budget Private healthcare + life insurance + EAP 25 days holiday + public holidays 5 dedicated training days per year Remote-first working Work from anywhere (up to 120 days/year) Spotify Premium subscription Global team meetups and offsites Equal Opportunities Statement: CluedIn is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or any other protected characteristic. We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.