Technical Account Manager

About Us Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence. We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way. Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision. Ready to make an impact? Join us and let’s build the future together. About the Role We’re looking for an experienced Technical Account Manager (TAM) to support our US healthcare clients. In this role, you’ll act as the technical bridge between customers, product implementation, and support teams—ensuring successful go‑lives, resolving complex data issues, and helping clients realize the full value of our data platform. This role blends healthcare domain expertise, technical problem‑solving, and customer relationship management in a fast‑paced, highly collaborative environment. Your day to day Serve as the primary technical point of contact for a portfolio of Medicaid clients Analyze and troubleshoot data quality and platform issues across Medicaid (T‑MSIS), claims, eligibility, provider, and clinical data Manage client deliverableincluding enhancements, change requests, defect triage, and UAT coordination using Jira Partner with engineering, product, and operations teams to resolve issues and deliver client outcomes Translate customer business needs into technical requirements and actionable solutions Own customer support tickets end‑to‑end, including root cause analysis and reporting Lead go‑live activities and support customers through production readiness Educate clients on product capabilities and promote the technical and business value of the platform Identify trends, risks, and opportunities through SLA and performance reporting Drive continuous process improvements that enhance customer satisfaction and delivery quality What you bring to the team Bachelor’s degree in computer science, business, healthcare administration with 5-8 years of relevant professional experience Experience working in the U.S. healthcare domain, ideally supporting payers, PBMs, or Medicaid programs Hands‑on experience with Medicaid data sets (T‑MSIS) and healthcare data such as medical and Rx claims, eligibility, provider, and clinical data Familiarity with FHIR implementation guides and healthcare data integration concepts Strong SQL and data analysis skills, with the ability to trace issues to root cause and explain findings clearly Proven ability to manage client relationships and coordinate across internal teams Excellent communication skills with both technical and non‑technical stakeholders Experience with requirements gathering, documentation, and Agile project management (Jira) Highly organized, detail‑oriented, and able to manage multiple priorities in a changing environment Ability to de‑escalate customer issues and manage complex situations professionally Willingness to work occasional off‑hours/weekends What we would like to see, but not required Experience with healthcare interoperability standards (FHIR, bulk data export, Patient Access API). Familiarity with Snowflake, Databricks, or similar cloud data platforms. Experience with test management or agile delivery tools (e.g., Jira, Azure DevOps). Experience working with healthcare payer or Medicaid data sets. What you’ll get in return Competitive Leave & Benefits Comprehensive health coverage Equity for every employee – share in our success Growth-focused environment – your development matters here Work Arrangements Standard hours: 9 hours/day, 5 days/week Location: On-site Work time: 1 PM - 10 PM (Specific working hours may vary based on business needs.) Our Commitment as an Equal Opportunity Employer As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know.