Sales Engineer (Position located in Melbourne, Australia)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. To learn more about our team and office culture in Melbourne, Australia, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/melbourne Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm The SMB Sales Engineer is a vital member of the sales team having primary responsibility for providing pre-sales technical support to prospective customers for all KnowBe4 products. This position will help identify key customer requirements and present KnowBe4 products that meet those applicable requirements. In addition, the ideal candidate will collaborate directly with other business units such as technical support to address complex technical issues. Duties: Investigate and document technical issues and communicate findings to development team or clients as required Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements Help to create brand awareness for KnowBe4 products within the assigned territory and/or region Establish relationships with partners, prospects and existing clients in support of the Sales teams objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate Address technical issues that are impeding the closing of sales opportunities Work alongside the Sales team to implement and manage technical proof-of-concepts (POCs) for prospective customers Qualifications: 2 year degree or technical degree preferred Experience with Gmail and Google Docs Experience with MS Office (Word and Excel) Experience with web browsers (Chrome, Internet Explorer, etc.) Excellent verbal and written communications Highly organized and result-oriented Excellent time management and organization skills Can demonstrate technical troubleshooting and analysis ability Can demonstrate integrity, accountability, respect and commitment Strong collaborative and teamwork skills Must be able to work with minimal supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits . Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.