Principal Consultant / Principal Architect - Microsoft Alliance

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. Principal Consultant / Principal Architect - Microsoft Alliance Position Purpose Drive and grow the strategic alliance between the organization and Microsoft by combining alliance leadership with strong operational execution. Ensure maximization of Microsoft partner programs, incentives, and co-sell opportunities while maintaining governance, financial accuracy, and stakeholder alignment. Key Responsibilities Microsoft Alliance & Partner Management Own and execute Microsoft alliance strategy aligned with business objectives Manage CPOR (Claiming Partner of Record) processes including OSA, OSU, and revenue tracking Lead MCI (Microsoft Commerce Incentives) lifecycle including creation, tracking, and POE submissions Govern and track ECIF (End Customer Investment Funds) utilization Drive co-sell opportunities through end-to-end management in Microsoft Partner Center Oversee EPI (Enterprise Partner Incentives) programs and performance Manage voucher claims and partner benefits Build and maintain strong relationships with Microsoft stakeholders Incentives & Financial Operations Track and manage incentive payouts across CPOR, ECIF, MCI, and co-sell programs Collaborate with finance teams for reconciliation, accruals, and financial closure Follow up on pending payments, resolve discrepancies, and manage escalations Ensure compliance with Microsoft incentive structures and accurate revenue attribution Escalation Management Act as the primary escalation point for Microsoft-related operational and financial issues Raise and manage Microsoft support tickets through resolution Coordinate with internal and external stakeholders to resolve escalations effectively Reporting & Governance Deliver weekly and monthly reports on alliance performance, incentives, and pipeline Maintain pipeline tracking, forecasting accuracy, and revenue visibility Track engagement lifecycle, status, and outcomes across Microsoft initiatives Ensure governance, compliance, and audit readiness across all partner activities Provide regular updates to leadership Technical Expertise Deep understanding of Microsoft partner ecosystem and incentive programs (CPOR, MCI, ECIF, EPI, Co-sell) Strong knowledge of revenue attribution, financial governance, and incentive structures Expertise in managing alliance operations, pipeline tracking, and reporting frameworks Experience in handling escalations and working with Microsoft support systems Ability to align alliance strategy with enterprise architecture and business outcomes Competency Strong strategic and operational balance (hands-on execution with leadership mindset) Excellent stakeholder and executive communication skills Strong financial and commercial acumen High attention to detail and process discipline Data-driven decision-making capability Problem-solving mindset with proactive escalation management Strong collaboration across cross-functional teams Technology Stack Microsoft Tools: Microsoft Partner Center (CPOR, Co-sell, Incentives), Microsoft Invoicing Tool Tracking & Reporting: Excel, SharePoint-based trackers CRM & Systems: SupplierWeb, CRM tools for pipeline and engagement tracking Reporting: Dashboarding, pipeline analytics, forecasting tools Education, Experience and Certification 15+ years of experience in alliance/partner management, preferably within the Microsoft ecosystem Proven hands-on experience with Microsoft partner programs (CPOR, ECIF, MCI, Co-sell, EPI) Strong experience in financial operations, incentive tracking, and reconciliation Experience managing escalations and working with Microsoft support frameworks Demonstrated expertise in reporting, governance, and compliance Bachelor’s degree in Engineering, Business, or related field (Master’s preferred) Microsoft certifications or partner accreditations are a plus Success Metrics (KPIs) Growth in Microsoft-influenced revenue and pipeline Accuracy and timeliness of CPOR, MCI, and incentive submissions Improved incentive realization and payout timelines Reduction in discrepancies, delays, and escalations Quality, consistency, and timeliness of reporting and governance Strength and depth of Microsoft partnership and engagement