Hardware Quality & Reliability Engineer – Production

About Tutor We believe general-purpose, generally-intelligent robots will be built in our lifetimes. Robots will work in our factories, move our goods, walk on our streets and eventually be in our homes. To build that future, research and deployment must work in lockstep: real-world operation must make the technology better and better technology must make deployment easier. We're looking for the thinkers, builders, and researchers who want to be part of that loop. As an AI robotics company that deploys its inventions directly into the facilities that need them, on state-of-the-art hardware, everything we build at Tutor has a direct impact on the global, physical economy. In 2026 we opened our first manufacturing facility in Watertown, MA, and we're scaling to 1,000+ robots in the field by 2028. Our Culture We believe that something truly special can happen when talented, motivated people work together; at Tutor, every member of our team is empowered to have real impact in everything that they do. We're characterized by both technical excellence and next-level collaboration and respect. Why This Role Matters Every robot we ship goes to work at a customer's site. A failure there costs us far more than one caught on our floor. We need one engineer who owns two answers: are we shipping good robots, and what is failing and why. The Role You're our first quality and reliability engineer: the hardware engineer dedicated to quality and reliability for production, building the function from the ground up. You report to the Head of Manufacturing and have the authority to hold any robot that doesn't meet the bar. Your first priority is returned material: containment, MRB, failure analysis and supplier RMAs, tracked in tools you build with AI. Ship and incoming quality gates come next. Up to 25% travel to customer sites and suppliers. Example projects you might work on: A failure tracker that ties every returned robot arm joint to its serial number, build and supplier, and shows which joints fail and why Incoming inspection and test for refurbished robot arms before they reach the line A screening process for a batch of suspect control boxes, from quarantine through supplier return An automated ship gate that pulls test results from our MES and blocks a robot that's missing a check A weekly fleet quality report that Engineering, Deployment and Customer Success actually use