Sr Forward Deployed Engineer

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity Forward Deployed Engineering (FDE) is Zuora's newest technical go-to-market motion, pairing a Forward Deployed Product Manager (internally, an Echo) with one or two Forward Deployed Engineers inside fixed-time customer engagements. This is a full-time role: you'll run a portfolio of engagements deployed in weeks to months, building the playbook as you go. Our focus: building the future of agentic quote-to-cash, which means helping enterprises monetize AI-native and usage-based products, and taking Zuora's new AI agents into their first customer deployments. The job is to own the customer problem end to end and build the answer with the customer: turn a messy field signal into a working prototype, a clear specification and measurable success criteria, take the engagement from idea to production in weeks, not quarters, and leave behind a documented, reusable asset with a commercial next step. You'll work closely with Engineering, Product Management, Product Marketing, Sales, Services and Support to keep every engagement tied to a real customer outcome. What you'll do & achieve Discover and design Run technical discovery with the customer's engineering, product and finance leaders. Map quote-to-cash workflows, exceptions, handoffs and control points, and define the prototype that proves the ideal end-state integration and the success criteria it must meet. Identify and prioritize agent use cases by value, data readiness and risk. Recommend what to automate, what to assist and what to leave to people. Be the customer's primary day-to-day contact, and decide what is in and out of scope. Specification & signoff Draft the specification with your Forward Deployed Engineer: customer need, gap, build and maintainer of record, plus the agent spec (success metrics, acceptance criteria, level of autonomy, escalation paths and approval rules for any action in a system of record). Drive it through customer sponsor, FDE leadership and Product & Engineering signoff. No unsigned builds. Build golden datasets and eval plans with customer experts, and review results with your engineer at every gate. Design human-in-the-loop controls with the customer's Controllers and Internal Audit, including approvals, segregation of duties and audit evidence. Co-build with the customer Embed with the customer's engineering, product and finance teams and build alongside them and your Forward Deployed Engineer. You own the outcome, not a status report. Ship to a fixed clock. Scope to what the customer's team can run after we leave, not the wishlist. Start only with a named customer sponsor and a real resourcing commitment. The customer, not FDE, is usually the long pole on speed. Build first: prototype agents, workflows and pricing models yourself with AI tools, and prove the idea on the customer's real data before engineering commits. Pull in whatever the outcome needs: Zuora engineers, product, Services, partners, the customer's own people, or agents. Point them at the work; a great engagement puts far more hands on the problem than the pod alone. Drive adoption through rollout, and report business impact (hours saved, errors reduced, faster close, cash collected) in terms an executive acts on. Deploy agents and AI monetization Lead first customer deployments of Zuora's new AI agents, from deal desk and quoting to billing and revenue, and identify the use cases and customer segments they open up. Lead AI-monetization engagements: model usage, credit and hybrid pricing with the customer, and define how metering, entitlements, billing and revenue recognition fit together. Reuse & readout Own the engagement Brief (our standard exit write-up of what was built, what broke, what's reusable and where it should live next) and the reuse case. Present at the monthly readout and quarterly portfolio review, and turn repeatable patterns into playbooks, product requirements and filed product gaps. Commercial partnership Dual-thread with the account team: the AE owns commercials, you own the technical buyer. Every engagement names its commercial next step before kickoff. Enablement Mentor new teammates as the team grows, and act as the motion's evangelist across the field. What we look for Builder. Show us what you've built: a product, workflow, agent or tool you shipped that real people use. Walk us through the decisions, the trade-offs and what broke. Founder mentality: you act like an owner of the business, not the ticket. You weigh cost, speed and customer impact, make the call, and fix what's broken even when it isn't yours. Ownership: you want the ball when the stakes are highest, own the outcome rather than the activity, and see it through. Polite persistence: you get to yes without burning bridges. When a customer sponsor, partner or internal team stalls, you chase down the decision, the data or the person the engagement needs, and keep the relationship intact. Curiosity: you dig until you understand how the customer's business actually runs, from their pricing and systems to how finance closes the books. Doer by default: you'd rather build a working version than write a deck about it. Force multiplier: you've delivered outcomes by pulling in people and agents beyond your own team. AI-first: you prototype with AI before you ask engineering for anything. You've built a working agent, workflow or prompt-driven tool yourself and can walk us through it, including where it failed and how you caught it. 5+ years as a customer-facing product manager, CSE, solutions or implementation lead, or software engineer, owning complex enterprise engagements. Strong grounding in Zuora's products or comparable billing, CPQ and quote-to-cash platforms. Subscription billing and usage-based monetization depth is ideal. Working knowledge of the quote-to-cash process, including CPQ and deal desk, and of how customers combine billing with third-party metering and entitlement tools. Hands-on experience shaping LLM or agent solutions: writing and testing prompts, defining evals, and judging outputs against risk tolerance. You do not need to be an ML engineer. Can extract the essential requirements from a rambling workshop and turn it into a crisp, decision-ready spec an engineer can build against right away. Comfort with data (SQL, mapping, reconciliation) and with API and integration concepts. Customers trust you in the room: strong presence with both technical and executive stakeholders. Comfortable co-defining a role that changes under you. Nice to have Familiarity with SOX or IT general controls experience, or a CPA or accounting background. Founder or early-team experience, ideally in AI monetization, agentic product development and deployment, or the quote-to-cash lifecycle: CPQ, contracts and orders, usage metering and rating, billing, payments, collections and AR, and revenue recognition. Experience with subscription billing, usage-based pricing, or monetization platforms. Exposure to agentic or usage-based AI pricing models, AI agents, or to a prior customer-facing or forward-deployed engineering role. How we'll evaluate Expect a deep-dive walkthrough of something you've built, including how you used AI tools to build it, and a conversation about a time you pushed something through when it stalled. We look at judgment (what you delegated, what you checked, when you stopped trusting the output), curiosity and ownership, not just speed. What success looks like Customers adopt Zuora's agents and AI-monetization capabilities in production and keep using them, with business impact their executives recognize: hours saved, errors reduced, faster close, cash collected. Each engagement opens the next: an expansion, a renewal, a reference customer, and a pattern the product team can pave. The customer's team owns what we built, and the Brief makes the next engagement faster. About the Team As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly. It’s exciting. Our people, whom we refer to as “ZEOs,” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. Benefits Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs Medical, dental, and vision insurance Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) Learning & development stipend to support ongoing growth Opportunities to volunteer and give back, including charitable donation matching where available Mental wellbeing resources and support *Benefits may vary by location; details will be shared during the interview process #ZEOLife at Zuora ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We: Collaborate deeply across teams and regions Learn constantly and iterate often Build an inclusive, high-performance culture where people feel inspired, connected, and valued Our Commitment to an Inclusive Workplace Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable). The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here . Base Pay Details $164,800 — $226,600 USD